SureShip Service Order Pick, Pack & Ship Process Guide

SureShip Service Order Pick, Pack & Ship Process Guide



SureShip Service Order Pick, Pack & Ship Process Guide

SureShip™ will ship Service Order Transaction Types from the Service Order Transaction form. The following transaction types can be shipped: Exchange Shipment, Customer Shipment and Loaner Shipment.


Setting up Freight Billing terms

  1. After entering your service order, open the SureShip Service Orders form and filter to select your service order.
  2. Select the Billing tab: The billing tab is used to set the freight billing terms, select account information and select shipping parties used for international or third-party shipments.
    1. Bill Transportation To: Use the dropdown to select from the following:
      1. Prepaid - freight charges paid by the company.
      2. Prepaid and Add - freight charges paid by the company but added back to the customer using a freight rule.
      3. Collect or Third Party - freight covered by customer or third party.
    2. Freight Rule: For billing terms Prepaid and Add select a freight rule to automatically bring the freight charges back to the customer order freight field.
    3. Cust Acct: For billing terms of Collect or Third Party select the customers carrier account from the drop down.
    4. Duty Bill To Transportation and Duty Cust Carrier Account: If the company is paying for the freight select prepaid. However, if the customer will be paying for the duties and taxes you would select Collect from the Duty Bill Transportation drop down and select the customer carrier account from the Duty Cust Carrier Account drop down. 

      3. Select Save.


Creating a Pick List

  1. Open the SureShip Pick Workbench form.
  2. In the Source field select Service Orders and select filter.

      3. In the Addt'l Filtering section you can select the SRO Type if you want a Line, Material, or Both.


      4. Select the order lines for your picklist.

      5. Select Generate.


      6. A picklist(s) is created and assigned a number.


SureShip Console

  1. Open the SureShip Console form
  2. Select the Pick List tab and specify the Pick List number.
  3. Select Create Shipment.

      4. A BOL number will automatically be generated with the message below displayed

      5. This shipment is created (see image below).


Packaging an Order

  1. In the Bulk Package Operations section select the Package Type and specify the Qty (quantity) of that package type for your items.
  2. Select Add Packages.

      3. Select the box you want to pack in the Packages section.


      4. Select the Prompt for Qty check box, Item to be placed into the package and specify the Qty to be packaged.



      5. Continue steps 1-4 until all items are packed (indicated by the graphic below).

Rate Shopping (Optional)

  1. Once all items are packed, select the SureShip Rates tab to rate shop your preferred carrier. Select ALLParcel to see all carrier options available and then select Get Rates.

      2. Select your rate.


Generating Labels/Shipping

  1. On the Pack Scan tab select Print Shipping Labels in the Print & Ship section.

      2. In the Packages section under Tracking Numbers your tracking numbers will appear as they have now been generated, and your carrier            labels will print to the Zebra printer.

      3. On the Documents to Print tab you can select the documents you want to generate.


      4. After selecting all documents, select Print Docs/Ship Orders in the Print & Ship section.


      5. You will receive a message indicating the shipment was successful and paperwork with all your shipping information will be generated.


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